Dial in Call Center Productivity and Efficiency with Cubicles

Did you know the global market for call centers will reach $494.7 billion by 2030?

That’s a lot of calling, connecting, and customer service!

Call centers need to handle large volumes of incoming and outgoing calls. These high-energy hubs provide support, resolve inquiries, troubleshoot, handle complaints, and offer product or service information to assist customers. Designing your call center floor plan is an essential part of creating a comfortable, productive, and effective workspace for your employees.

Benefits of Call Center Cubicles

Cubicles present several benefits that contribute to widespread use in office settings:

• Privacy
• Collaboration
• Cost-effectiveness
• Reconfigurability
• Space utilization
• Noise reduction
• Professionalism

Tips for Setting up Cubicles in Call Centers

Call center employees spend countless hours at their desk completing repetitive tasks and answering customer queries. A continuous workflow like this requires an environment that nurtures productivity while giving an individual space. Ergonomics, the study of designing environments to fit the people who use them, is key in this industry. What is it that a call center needs exactly?

• Smaller footprint: Optimize a more compact cubicle to maximize workstations in a usually limited space.
• Clearance: Leave enough space between cubicle rows to further circulation and meeting fire code (and more for high traffic areas). The American Disability Act (ADA) states that any points of access, like hallways and cubicles entrances, must be at least 36" wide to allow for wheelchair access.
• Noise-dampening: Add acoustic panels and noise canceling headsets to absorb sound.
• Sight lines: Incorporate glass or plexiglass to open sight lines for easier collaboration and supervision.
• Productivity: With less distractions and space to worry about, workers will be able to complete more calls.
• Durability: Call center agents are at their desks a lot and tackle a constant stream of communication, so the cubicle needs to be long-standing, sturdy, and durable.
• Aesthetic: With less individual desk space and a tidier look, call center cubicles offer a presentable design to the office space.

Where to Buy Cubicles for Your Call Center

Answer the call to your cubicle needs with Versare’s Hush Panel™ Cubicles. They’re slide-and-go without any woes — most cubicles on the market require time, contractors, tools, and big budgets. Hush Panel Configurable Cubicle Partitions or Pre-Configured Hush Panel Cubicle Kits can be built in a snap without clunky tools, a large crew, or breaking the bank. Furnish temp workers with instant workspaces or build workstations directly to the wall. And whether it’s individual partitions or a kitted cubicle, the 2" thick panels are lightweight enough to move around or reconfigure as your company grows yet inhibit sound waves and distractions for more efficient communication with customers and comfort for the employee. And with a call center’s obvious need for a built-in electric channel for phone and computer wires, the Hush Panel Cubicles come with that option, too.

Psst, looking for a full office solution? Explore our  Adjustable Electric Standing Desks, Dual Desktop Monitor Arms, and other workspace add-ons to complement your environment and help you boost productivity.

Shop our customizable cubicle panels. Or give our call center a ring at 855-323-8126 or email at Sales@versare.com to set up well-designed workspaces today.