Return Policy

We stand by our products and offer a guarantee against defects. If you need to return a product, please contact us to report your claim. Additional details below.

• In the event that your product arrives damaged during transit, simply “refuse” delivery from the carrier and we will replace the product at no charge.
• Due to the nature of our products, returns of undamaged items will incur a 20% return fee in addition to shipping charges. Most items are custom built and are unable to be sold again. 
• When preparing a return, merchandise must be in original crating and/or packaging to protect the product during shipment. The return authorization number should be made visible on all packages and on the freight bill. Versare shipping carriers must be used for returns. 

All repairs and returns must be approved by Customer Service before the return process is started.

Please contact customerservice@versare.com with any questions.

Note: Once your order is placed, you may call to change your order 2 hours after it had been placed, due to our efficient fulfillment process. Changes or cancellations on orders that are already in the fulfillment process will incur a 20% restocking/disassembly fee.